Not sure if we should talk? We’ve set up this simple self-audit to help organizations figure out whether or not they need help.
Are you moving or adding another office?
Considerations:
- New space can affect dynamics, there may be a shift in performance and communication
- Employee screens can be installed to enhance the work environment
- Intranet with social tools can tie offices together virtually
- Mitigate turnover with significant operational changes
Do your salespeople hand off relationships to delivery people?
Considerations:
- Deliver stand-out customer experiences, Employee experience has a direct tie to customer experience
- Deliver a consistent experience regardless of who is in contact with the client
- Develop brand ambassadors who can further reinforce your unique culture and offering
Is some of your workforce remote or in the field?
Considerations:
- Employee experience can be inconsistent
- Remote staff miss out on strong culture
- Intranet with social tools can tie peers together virtually
- Mobile apps allow you to keep everyone in the loop
Experienced significant growth in the last 6 to 18 months?
Considerations:
- On-boarding process needs to be supported with communication material
- Instill your culture on the first day and ensure that new employees are in it for the right reasons
- Customer experience is likely to be inconsistent
Are you adopting a new software system (ERP for example)?
Considerations:
- People need to know how their roles change
- Stressful adoption of new tools requires assurance of joint objectives
- Manuals and other reference material ensure higher success rates of adoption
- Get buy-in early because the road is often bumpy and requires sacrifice on the part of your staff
Are you ramping up for a large project or initiative?
Considerations:
- Your competitors are likely “fighting fire with fire,” you need to offer something unique
- A strong internal brand is attractive to prospective talent
- This is a critical time for seasoned employees to take mentoring or leadership roles, they need help with transition
Are you expecting to restructure or did you just go through a restructuring?
Considerations:
- Messaging needs to be carefully crafted and disseminated
- You may need to fight hard to regain trust in staff who are staying with the company
- Customer confidence can be shaken, employees are your first line of defense (ensure that they do not defect)
Developing new workflows or process improvement strategies?
Considerations:
- Benefits of new practices need to be reinforced a number of times
- People need to know how their roles change
- Manuals and other reference material ensure higher success rates of adoption
